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F.A.Q

F.A.Q.

What is SewGeekAustin? SewGeekAustin LLC is a geek-owned and operated shop in Texas. We specialize in custom jewelry and costume items as well as prop replicas from some of your favorites in the science fiction and fantasy genres.[/learn_more]

Can I order Custom Items? We love doing custom work! If you have a geeky project in mind and want us to make it for you, contact us and let’s chat about it![/learn_more]

What is your Shipping Policy? Most items are ready made, so they ship withing 3-5 Business Days. Sometimes an item needs to be made and takes a bit longer. We ship all our items first class parcel with deliver confirmation or first class international. If you need priority shipping, please contact us before hand. Shipping Days are Tuesday and Fridays, due to the volume of packages I have I can’t drive to the post office every day.

Do you offer Refunds? Refunds/exchanges will be made if the item is not as described or faulty upon receipt*. Buyer has 5 business days from confirmed delivery date to contact us concerning any problems.

We will not make exchanges or issue refunds for items which have been improperly handled. Care cards are included with all items, but if you have any questions about the care of any item, please inquire before purchase if possible.

Refunds and exchanges for custom items may vary, so you will need to contact us to discuss, but as with other items must contact us within 5 business days.

If an item is not received you need to contact us withing 90 days of your order, to receive a refund or have the order resend.

*ALL ITEMS ARE HAND-CRAFTED! Many of the listings will show a picture of an item made FROM THE SAME PATTERN as what you will receive, but may not be the item pictured. All care is taken to create all products as uniformly as possible, but some unique qualities are inevitable. Hand made items are one-of-a-kind![/learn_more]

What Charities do you support? Each month we donate 10% of our sales to charity. We support a variety of charities that are close to our hearts and the hearts of those dear to our fandoms. We have a few items that are charity specific, like all the “AlwaysKeepFighting” Items, donations are made to To Write Love On Her Arms.

Do you exchange web-links? We have an Affliates page,  which include fan websites as well as other crafters and their shops that have expressed interest in a friendship with us. We love all things handmade and geeky, so if you own a geeky small business or operate a fansite and would like to exchange links, contact us!