TD Bank招聘全職個人銀行助理,快來看看吧!

發布時間：2022-05-12 06:13

今日工作推薦

招聘公司：TD Bank
公司簡介：道明銀行是北美分行第六大銀行，為全球金融中心多個地點運營的三項主要業務的2200萬客戶提供服務：加拿大零售，包括道明加拿大信托，道明汽車金融加拿大，道明財富，道明直接投資和道明保險；美國零售，包括道明銀行，美國最便利的銀行，美國道明汽車金融公司以及對TD Ameritrade的投資；和批發銀行業務，包括道明證券。
招聘工作：個人銀行助理
工作性質：全職
工作內容：

讓客戶參與與銀行解決方案相關的日常建議需求、服務交易、數字教育和客戶問題解決
了解客戶需求并引導客戶找到合適的聯系人以獲得適當的解決方案，同時對機密事項做出良好判斷
通過移動、ATM 和網上銀行方面的教育，建立客戶對新興數字銀行趨勢的信心
通過預定的現金和非現金交易支持一線員工；解決關鍵問題并向管理層報告非標準事項
建議改進工作實踐、分支機構運營和流程，以增強客戶體驗并實現卓越運營
參與及時準確地完成業務流程和程序
確保準備好的文件準確無誤，反映商業意圖，并符合相關法規和 TD 的行為和道德準則
通過提高團隊效率、參與個人績效發展和分享行業知識以實現共同目標，幫助建立積極和公平的工作環境
Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Participate in the timely and accurate completion of business processes and procedures
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

職位要求：

高中學歷，1年以上相關工作經驗
本科學位或同等學歷是一種優勢
熟練使用 MS Office（Word、Excel 和 Outlook）、分支機構軟件和互聯網
了解銀行解決方案和流程以向客戶提供建議
通過強大的管理、組織、計劃和時間管理技能，在充滿活力的工作環境中獨立工作的自我啟動者
一個充滿活力、勤奮和有效的影響者，具有積極進取的態度，能夠發揮主動性并處理多項任務和不斷變化的優先事項
具有成熟的客戶體驗技能的強大溝通者，能夠以禮貌和有效的方式有效地以口頭和書面形式與客戶和相關團隊建立聯系
High School Diploma with over 1 year of relevant experience
Undergraduate degree or equivalent is an asset
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner